Service and Beyond!

One of the things that makes HELP@HAND® different from everyone else is the way we work. We don't ask you to bring your Computer problems to us, We go to YOU. With most Computer business's, if you want to avail of their services, you have to work it their way, bring the computer to them to repair. This isn't always as easy as it sounds.

First you have to arrange a time to bring it into them, then you have to take everything apart, bundle it into the car ...or worse, have to carry it on the bus. Then you have to battle your way through the traffic, find a place to park, then walk three blocks to the repair centre, where you will be told to ring in two or three days to see if it's ready. When eventually it is ready, you have to go through the whole process in reverse to get it back!!!

At HELP@HAND® we do things very differently. We call to YOU, at a time that suits YOU. Most calls received before midday, are dealt with on the same day ...failing that, the following day. So, no wondering how long it will take to get your computer back. As well as that, 95% of all calls can be sorted out in your home, you only pay for the time you know was actually spent working on your computer.

EIRCOM's Router Vulnerability:
The Vulnerability in Eircom's (Netopia) Routers stems from the fact that the WEP (Security Key) is generated using the Wireless Networks own name. If you have an Eircom router that you connect to Wirelessly, you will have seen the name of your Network (SSID). It looks something like:

                                       EIRCOM 1234 567

This name is unique to your Router. Each Router has been programmed with a different name, the numbers vary. The problem has arisen because Eircom have used this name to generate the encryption key, Meaning that if anyone has a Netopia Router, they can enter your Networks name (SSID) and your Encryption key will come up
If you don't have your encryption turned on, then anyone within a possible 100 meters can access your Broadband connection.

Why would anyone want to???
Usually for one of two reasons, either they simply don't want to pay for Broadband and if yours is unprotected, they don't have to. The other possible reason is so as they can download illegal material from the Internet, with very little chance of getting caught. The problem for you is, if they are using your Network, who is going to be investigated? You are.
Secure your Wireless Network. Even if you are using a cable from your router to your PC, the Wireless broadcasting is still turned on. Most Routers come with Wireless, built in. On the majority, the Wireless is ENABLED.

If you need any help, we are here to look after your needs.

See what Microsoft have to say about Wireless Networking.